We collect two kinds of information from visitors to Venus Property Solutions Ltd: feedback (through visitors emailing us) and site usage information, from cookies and log files.
You can send us your enquiry by completing the enquiry form online: Completing the enquiry form will automatically generate an email directed to us. If this enquiry form is asking for information, we may need to contact other partners to find that information. If your question is technical, we may need to pass it to our technology suppliers.
We do not pass on any of your personal information when dealing with your enquiry. Once we have replied to you, we keep a record of your emails for six years for reference and audit purposes, after which it is destroyed.
Log files allow us to record visitors’ use of the site. We and our technology partners put together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information.